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      Where are the socks made? 

      Our socks are designed by our team in the United States and manufactured at a family-run factory in Turkey, who are experts at achieving our more complex weaves and designs. How do we make our socks?

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      What is the composition of the socks? 

      Our socks material based on bamboo and cotton fabric by 80%. Both materials contain lightweight durable fiber that holds its color and shape with multiple washes. 

      The heel, toe, and sole are reinforced with a soft but exceptionally strong, manufactured fiber called Polyamide with 17%. Finally, 3% elastane is used to create a stronghold around the band of the sock, creating the perfect fit around your feet. 

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      What is the length of the socks? 

      You can visit our size guide chart with the link down below. We have all the detailed information in that particular size chart.Size Guide (7bigstars.com) 

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      Can I amend or cancel my order after placing it? 

      When it comes to socks, we work quickly. So, once your order is confirmed our fulfillment center will start preparing it for shipping. Please make sure to review all your order details before you complete the checkout process to avoid any potential issues. 

      However, if you do notice an error or would like to cancel your order, please contact us ASAP. We will do our best to resolve the issue for you, but please keep in mind that if your order has already been processed by our fulfillment center, we will unfortunately not be able to make any changes. The faster we receive a cancellation message from you, the easier it will be to cancel your order before shipping or confirmation. Our contact email is support@7bigstars.com 

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      I have received the wrong item, what should I do? 

      In the unlikely event that you receive a wrong item or that they develop a hole, please get in touch with our customer care team with your order number and a picture of the item or hole. We will be happy to investigate it and, try to resolve it in our customer’s favor.

      Our customer team works fast and efficiently, so do not hesitate to write back and explain the situation. Please contact our support team directly with your order number. Our contact email is support@7bigstars.com 

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      How can I pay for my order? 

      You can pay for any shop order using a credit card, debit card, PayPal account, Google Pay, Amazon Pay, Facebook Pay and Shop Pay on our website.  

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      How long will it take to receive my order?  

      We always do our best to ensure you receive your order as quickly as possible. Orders placed before 2 pm Monday to Friday will be dispatched the same day. Orders placed after 2 pm Monday to Friday will be dispatched the next working day. We are shipping our socks with USPS postal office. USPS is responsible for 2 – 4 days delivery for each placed order. But keep in mind it can be a little bit delayed on holiday seasons and special events due to busy hours.

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      How can I track my order? 

      Once your order is shipped, you’ll receive a confirmation email stating that the parcel has been sent out and providing the tracking details, you’ll then be able to track your order here.

      With your new tracking number, you can use it on USPS postal service official page for detailed tracking information.  If you need any help tracking your order, please do not hesitate to contact our Customer Care team at  support@7bigstars.com and we’ll be happy to assist you. 

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      What are the conditions for returning my order? 

      We’re sorry if you didn’t like our socks; you can return this for a full refund within one month of purchase. We accept returns if the items are in their original packaging and are unworn. Please get in touch with our customer support team with your order number and a picture. 

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      How can I return the items? 

      This page will allow you to register your return, request a refund or exchange and add special instructions. If you are based in the UK, you will also be able to download a Freepost returns label. 

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      I’ve requested a refund; how long will the money take to reach my account? 

      It usually takes between 5-10 working days for a refund payment to reach your bank account. If it’s longer, get in touch and we’ll be happy to investigate this for you. Our contact email is support@7bigstars.com

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      What payment methods do you accept?  

       
      You can pay for any shop order using a credit card, debit card, PayPal account, Google Pay, Amazon Pay, Facebook Pay and Shop Pay on our website. Please note all payments are charged in American Dollars. The final amount reflected on your bill may differ depending on the exchange rate at the time your bank processes  the transaction. 

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      Is it safe to shop on our web-site? 

      To ensure a safe payment procedure, our website uses Shopify Payments for a reliable and secure internet payment gateway. You can confidently shop in our website.

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      Which cargo company do you work with? 

      We operete with USPS postal service to ship our daily orders.  

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      How much will shipping cost?   

       We offer FREE shipping on all orders!  

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      I'm missing a product from my order, what do I do?  

      Please contact our support team directly with your order number. Our contact email is support@7bigstars.com.   

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      What shoe sizes do these socks fit? 

       We have 3 sizes of Socks for Men: Our contact email is Size Guide (7bigstars.com)   

      • Size: Medium, Shoe Size: 5-10;  Sock Size: 9-11;  EU: 39-42  
      • Size: Large,    Shoe Size: 6-12,  Sock Size: 10-13; EU: 43-46  
      • Size: X-Large, Shoe Size 12-15 Sock Size 13-15;  EU: 47-49  

       We have 2 sizes of Socks for Women: Our contact email is Size Guide (7bigstars.com)   

      • Size: Medium, Shoe Size: 5-9;   Sock Size:  9-11;  EU: 35-38  
      • Size: Large,    Shoe Size: 8-12; Sock Size: 10-12; EU: 39-42   

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      What is the material composition of your socks?  

      • Bamboo Socks: Bamboo (80%); Polyester (17%); Elastane (3%) Blend    
      • Cotton Socks  : Cotton (80%); Polyester (17%); Elastane (3%) Blend  

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      Do you ship internationally? 

      We currently ship only in the United States and all included territories that connected to USA. But in the future do not hesitate to check our website again, because we would like to expand our shipping service.   

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      How do I care for my socks? 

      To wash your new 7BigStars Kingdom socks, please turn them Inside Out before placing them in the washing machine. Wash on gentle cycle in Warm, max 30°C (86°F) or cool water with mild soap, careful to avoid bleach or fabric softener. Tumble Dry on low setting (not exceeding 30°C (86°F) For all other questions, please email support@7bigstars.com.